Project Overview

At HMSA, I led the transformation of our vendor contract operations, designing a system-wide overhaul that cut waste, prevented contract expirations, and aligned business, legal, and IT teams.

I designed and implemented a new contract workflow and reporting structure that integrated into our ServiceNow system, addressing over 800 active vendor records that were outdated, miscategorized, or redundant.

-Completed during my time as Project Manager at HMSA, Hawaii’s largest health insurer (2023–2025)

The Challenge

HMSA’s vendor contracts were siloed across departments, with no single source of truth. Contracts were expiring without notice, and compliance risk was rising. The process was manual, fragmented, and inconsistent, resulting in the organization incurring both time and financial costs.

🛠 The Solution

I led an organization-wide initiative to:

• Centralize vendor and contract records

• Build custom dashboards in ServiceNow

• Establish consistent renewal and risk review protocols

• Launch a company-wide training for cross-functional adoption

Key Outcomes

• 96% reduction in contract expirations

• Improved renewal forecasting and vendor negotiation leverage

• Legal and procurement alignment on contract terms and workflows

• Created a scalable contract management model for enterprise use

💡 Takeaways

This project sharpened my ability to simplify complex systems, collaborate across departments, and lead platform-wide adoption efforts. It also sparked my interest in designing scalable digital infrastructure, a skill I now apply in my work on clean energy and sustainability.